Client Assistant (Part-time or On call) -
hace 6 días

The Client Assistant (Part-time OR on call) will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.

Main tasks :

  • Direct contact with the clients, providing world-class customer service;
  • Receive and deliver the campervans (check-ins and check-outs);
  • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
  • Maintain updated information on van availability, reservations and guest communications;
  • Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from / to the airport and prepare, verify and clean vehicles and equipment;
  • Performing inspections, verifications and keeping complete, accurate records of the vehicle’s condition.
  • Requirements :

  • Availability to work on part-time / on call regime, to cover peak periods during the season (mandatory);
  • Relevant Experience in Hospitality or Customer Service Position;
  • Fluent in English and language of the location you're applying for (preferred);
  • Valid Driver's license and confidence to drive a campervan (mandatory);
  • Degree in Tourism or Hospitality (plus);
  • Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Responsible, organized and capacity for critical reflection.
  • Team player and collaborative spirit.
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