Onboarding Experience Design Manager
Boston Consulting Group
Madrid, Community of Madrid, Spain
hace 3 días
source : appcast


We are seeking an exceptional professional as Onboarding Experience Design (OXP) Manager for the Global Specialty Businesses (GSB).

In this new global role, you will play a pivotal part in creating direction and roadmap for the successful onboarding of new joiners across our GSB locations worldwide, and in advancing the systems and tools that facilitate these activities.

With over 1000 new hires annually in GSB, you help us rethink our approach and tools, and create a roadmap for enhancing effectiveness and efficiency of onboarding.

You will liaise with our different teams in HR, learning, career development, analytics, and our businesses, to help facilitate our global onboarding excellence initiative.

As part of this role, you will lead the creation of a new dedicated onboarding experience design team of three who will facilitate the design and delivery of the overall content and system architecture for onboarding, including our proprietary set of digital tools which support a personalized experience for new joiners, people managers, and HR operations.

In addition, you will work with groups outside of GSB to advance onboarding experience design more broadly within BCG. Building on your strong expertise, you also help us drive learner experience, innovation, and advancement of our function globally.


  • Learning experience and intervention design, including learning journey and blended formats
  • Digital product management, eg, understanding user needs, translating them into product or service requirements, managing backlog, overseeing development
  • Bringing cross-functional teams together, building relationship and followership
  • Managing projects and teams within a matrixed, global, virtual organization
  • Taking ownership and driving topics proactively
  • Performing well in a fast-paced and dynamic environment
  • Knowledge of state-of-the-art tools and technology in the learning / people management space

  • Advanced degree with demonstrated high academic achievements in a relevant domain
  • 8 - 10+ years of relevant professional experience, ideally in related industries
  • Passion for people development and experience design
  • Excellent analytical and problem-solving skills with strong business judgment
  • Experience in product management and / or UX design for digital tools, ideally in HR / learning space, including agile ways of working
  • Strong planning and project management skills
  • Excellent skills in stakeholder management and communication
  • Outstanding initiative, ownership, and results-orientation
  • Proficiency in Excel, PowerPoint, possibly Tableau, and familiarity with LMS and survey tools
  • Willingness for occasional international travel, with flexible schedule, where required
  • Excellent English skills

    The Learning & Development function of BCG’s Global Specialty Businesses (GSB) is responsible for the global learning activities for the firm's worldwide knowledge and specialty businesses, and for the management and operations teams of the Practice Areas (PAs) with over 3000 people.

    We work closely with the businesses, the People Team, and other BCG groups to provide our staff with world-class and high-impact learning opportunities.

    You will be working closely with our cross-functional global Onboarding Excellence and HR Operations team who manage the local onboarding and integration of our new joiners across our worldwide locations, as well as with other groups in BCG to foster collaboration beyond GSB.


    The People Management Team (PMT) in GSB is comprised of several centers of expertise including HR Operations, People Analytics, Career Development, Learning & Development, Talent Acquisition & Branding, Compensation, and Mobility.

    Our centers of expertise work together to build out new teams and capabilities by sourcing, acquiring and retaining the best, diverse talent for BCG’s Global Specialty Businesses.

    We develop talent and capabilities, while enhancing managers’ effectiveness, and building affiliation and engagement in our new global offices.

    The PMT also harmonizes process efficiencies, automation, and global standardization. Through analytics and digitalization, we are always looking to expand our PMT capabilities and coverage.

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