Customer Service Representative German (Evenings and Weekend Shift)
Expedia Group
Madrid, Spain
hace 6 días

What you’ll do

This is a part-time, permanent position working 31 hours a week, evening and weekend shift. 18.00 to 23.00 weekdays, 9 hours Satudays and Sundays.

  • Supporting our Customers : Inbound / Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
  • Ownership : Understand customer needs delivering the right solution first time, every time
  • Partner education : Enable our Partners to optimise their property listing(s) potential through education, position relevant products, tools or services
  • Traveller education : Inform our Travellers how to search, enquire, book and stay at one of our 2 million unique places to stay
  • Openness : Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionising the travel industry!
  • Markets : Supporting our Italian-speaking customers, Partners or Travellers
  • Participation : Share feedback with Management on issues related to performance, team morale and customer insights
  • Who you are :

  • Communication : Native or Bilingual level of both German and Spanish / English
  • Experience : Background in Customer Support in either retail or contact centres
  • Focus on Customer Loyalty : We are looking for people who are able to understand our customer needs and deliver a World Class customer support
  • Motivation : Highly motivated, focused passionate about connecting to the customer
  • Openness : Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience
  • Professionalism and team work : good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
  • Analytical : Attention to detail and ability to interpret information making sound recommendations
  • Knowledge retention : ability to learn and retain knowledge of our products or services
  • Industry advantages : travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
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