What you’ll do
This is a part-time, permanent position working 31 hours a week, evening and weekend shift. 18.00 to 23.00 weekdays, 9 hours Satudays and Sundays.
Supporting our Customers : Inbound / Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
Ownership : Understand customer needs delivering the right solution first time, every time
Partner education : Enable our Partners to optimise their property listing(s) potential through education, position relevant products, tools or services
Traveller education : Inform our Travellers how to search, enquire, book and stay at one of our 2 million unique places to stay
Openness : Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionising the travel industry!
Markets : Supporting our Italian-speaking customers, Partners or Travellers
Participation : Share feedback with Management on issues related to performance, team morale and customer insights
Who you are :
Communication : Native or Bilingual level of both German and Spanish / English
Experience : Background in Customer Support in either retail or contact centres
Focus on Customer Loyalty : We are looking for people who are able to understand our customer needs and deliver a World Class customer support
Motivation : Highly motivated, focused passionate about connecting to the customer
Openness : Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience
Professionalism and team work : good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
Analytical : Attention to detail and ability to interpret information making sound recommendations
Knowledge retention : ability to learn and retain knowledge of our products or services
Industry advantages : travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
Añadir a favoritos
Eliminar de mis favoritos
Debes iniciar sesión en tu cuenta para agregar este empleo a tus favoritos. Haz clic en "Continuar" para acceder a tu cuenta o crear una cuenta nueva. Luego de iniciar sesión, podrás ver y organizar tus favoritos tanto en nuestro sitio web como en la aplicación móvil.