We are looking for an IT Helpdesk technician for an international leader in the field of medical and safety technology. Main task is to solve IT incidences, perform password resets and provide our customer's employees with technical solutions.
What is needed and offered :
Take incoming user requests from employees (via telephone, email, voicemail, chat)
Log call details onto case management systems and provide response and resolution within SLA to customer.
Incident / Request Ownership.
Solve technical requests / incidents.
Follow progress / close service requests to a satisfactory conclusion on call management system.
Proactively update internal employees with status and resolution progress.
Monitor / progress all open queries in queue.
Escalate potential service issues to correct responsible level.
Ensure contractual SLA is maintained.
Achieve an excellent customer satisfaction level.
What we offer :
Full time and long-term contract 39hrs / week
Salary : 17.858,40 Euros gross / year + up to 3.000Euros in bonus
Schedule : Monday - Sunday from 08.00 to 17.00 (rotating weekends)
Attractive work environment
Opportunity to be a part of an international and multinational company
Real opportunity to grow within the company
Office location in the center of Barcelona
Fully paid training
Native Chinese and fluency in English
Good IT knowledge
Microsoft Windows environment literate
Responsible and independent work habit
Excellent customer care knowledge and awareness
Flexibility with the rotating working hours
Excellent communication skills
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation