Software Support Analyst (German)
Blu Selection
Barcelona, Spain
hace 41 días

Do you have experience in B2B software support? Would you like to work for an international IT company in Sant Cugat? Then this one is for you!

The Company.

Our client is a well-known international BPO company. For one of their stable partner in the IT industry they are looking for a German speaking Software Support Analyst to join their support team in Sant Cugat.

The Job.

In this role, the candidate will give remote support to German publishing, media and marketing companies. The main tasks include :

  • Answering incoming requests from B2B clients to solve software problems
  • Provide assistance in time sensitive situations
  • Escalate incidents to Level 2 or 3 when unable to resolve
  • Provide excellent customer support
  • Ensure that service quality levels fully meet expectations
  • The Profile.

    The ideal candidate has either an IT Engineer diploma or a strong background in the field of IT Support. Furthermore, experience with software support is required.

  • You have an excellent level of German and English
  • You have IT Engineering or Software Engineering diploma (or equivalent)
  • You have strong technical background in the area of IT, software solutions, networks and / or Graphics Arts
  • You have experience with computer applications such as Office, Communicator, Remote sharing or similar control software
  • You have experience within a customer-oriented job
  • You have knowledge within Graphic design and ITIL certification would be a big plus
  • You are analytic and technical skilled person
  • You have the ability to work under pressure
  • You are problem solver, team player and organized person
  • The Offer.

  • Attractive salary of 28.000 € gross / year + permanency bonus (every 4 months)
  • No weekend work working days Monday to Friday
  • Working in a multinational company and global player in the BPO industry
  • Being part of an international and multicultural advisor team
  • A fun, friendly and open minded team
  • Relocation package for candidates outside of Barcelona offered
  • Training provided (2 months) and will take place in Sant Cugat del Vallès
  • Start date : ASAP
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