Customer Service Manager

SIX Payment Services

Tarragona , Spain

hace 4 días

Customer Service Manager

Apply Now Publish Date Apr.. 26, 2022 Location Ourense Spain, Santa Cruz de Tenerife Spain, Spain, Murcia Spain, Oviedo Spain, Vitoria-Gasteiz Spain, San Sebastián de los Reyes Spain, Bilbao Spain, Logroño Spain, Palma de Mallorca Mexico, Pontevedra Spain, Ladrido Spain, Cáceres Spain, Badajoz Spain, Spain, Spain, Alicante Spain, Pamplona Spain, Ceuta Spain, Tarragona Spain, Lleida Spain, Barcelona Spain, Toledo Spain, Cuenca Spain, Ciudad Real Spain, Albacete Spain, Zamora Spain, Ávila Spain, Valladolid Spain, Soria Spain, Segovia Spain, Salamanca Spain, Palencia Spain, León Spain, Burgos Spain, Santander Spain, La Palma del Condado Spain, La Gomera Guatemala, Las Palmas de Gran Canaria Spain, Charco del Palo (Lanzarote) Spain, Zaragoza Spain, Teruel Spain, Seville Spain, Jaén Spain, Córdoba Argentina, Cadiz Spain, Almería Spain, Spain, Ibiza Town Spain, Spain, Lugo Spain, Spain, Melilla Spain, Girona Spain, Guadalajara Spain, Urbanización Fuerteventura Golf Club Spain, Spain, Huesca Spain, Málaga Spain, Huelva Spain, Granada Spain Company WorldLine

Your day-to-day responsibilities include :

Respond promptly to customer inquiries, handle and resolve customer complaints, and track the progress and follow up on customer interactions.

Effective summary and reporting to meet requirements of senior audiences.Full end-to-end service life cycle management Exemplary management and documentation / reporting of Risks, Issues, Changes, Budgets, Schedules & Progress, deploying effective escalation where required.

Establishing appropriate stakeholder management / communication plans & effective governance, in line with the needs of the role.

Work closely with customer, senior responsible owners / stakeholders and key team members to ensure that the goals are realistic, the correct delivery structure / environment is created to support the scope of work & clear lines of accountability are established.

Establish and maintain high standards of project accounting & financial reporting, setting and respecting suitable budgets / margins for delivery.

Control of service changes in line with commercial controls and strategic priority.Continuously evaluating progress & enriching information to effectively & professionally communicate to multiple audiences within Ingenico & customer organizations.

Sign of Success :

Customers Trust you.

KPIs are achieved.

Improve customer satisfaction.

Skills we can’t do without :

Bachelor’s degree in business administration or relevant field.

A minimum of 3 years of proven experience in a customer service position.

Proficiency in Microsoft Office and customer service software.

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Enthusiasm and Passion.

Customer service skills & Process improvement.

Tracking budget expenses.

Very High Level of English.

Skills we’d like :

ITIL Services Management certification is a plus.

Payments industry knowledge is a plus

Apply Now

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