Technical Solutions Engineer MidMarket EMEA Intern
Barcelona, Spain
hace 17 horas

Who we are At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness.

With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices.

Do you want to have an impact on more than half of the world’s internet users? Join us and be part of something big. Overview As an intern and member of our Technical Solutions Engineer team in Barcelona, you’ll be the bridge between our business and technology, a key player on the development of Mid-Market EMEA team optimizing cross channel products on a wide range of ecommerce clients.

What you ll do

  • Optimize clients set up :
  • Work with the Technical Solutions & Commercial teams to understand client business objectives
  • Test and troubleshoot client’s implementation, providing feedback to the client’s engineering team
  • Troubleshoot live campaigns to improve campaign performance and customer satisfaction
  • Support our live customer and internal Customer services Team via Ticketing system (ZenDesk)
  • Identify bugs, report them and work close to our escalation and R&D teams on their resolution
  • Technical rollout of new products added on the client’s portfolio such as email or mobile, by working closely with our Account Strategy team
  • Review campaign performance and optimize them via new set up and integration changes
  • Escalate level 3 requests our Technical solutions Team.
  • Work in a fast paced innovative environment and be cool under pressure
  • Continuous improvement of processes and tools :
  • Participate to the improvements of our Support Centre Platform
  • Participate with the wider global team to improve and develop new tools and processes.
  • Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
  • Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our EMEA team and facilitate the day-to-day job of your team members
  • Who you are

  • Technical or engineering background with a computer science related degree
  • JavaScript and HTML knowledge
  • Native level of English both spoken and written
  • Strong interpersonal and communication skills across all levels of interlocutors
  • Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
  • Proactivity associated to a can do way of working
  • Problem solving and a positive attitude in a fast pace environment
  • Autonomous personality and interested in taking initiatives and lead on projects
  • Team spirit oriented, sharing best practices and open to train other team members
  • Attention to detail to act as a consultant and be reactive in front of any potential situations
  • Fluent in English both spoken & written
  • Must be able to sign an internship agreement through an educational institution and available full-time for 6 months
  • Join us to contribute to one of the fastest growing, leading edge technologies in online industry. We work hard, play hard and we share the same passion for e-Commerce, Advertising and Technology.

    We value team work, openness, technical innovation, and results-orientated thinking.At Criteo, we dare to be different. We believe that diversity fuels innovation and creates an energy that can be seen and felt all over Criteo.

    We champion different perspectives and are committed to creating a workplace where all Criteos are heard and feel a sense of belonging.

    Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants.

    Your information will be accessible to the different Criteo entities across the world.

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