Support Manager
vente-privee IMPULSE
Barcelona
hace 7 horas

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate : Veepee.

This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Designer & Friends, Zlotewyprzedaze, Eboutic and vente-privee, Veepee achieved a 3.

7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

Are you eager to learn?

Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production : join us on an exciting, digital-centered journey. In 2018 we launched

  • the IT community of Veepee. Our teams are widely distributed within the offices in Paris, Lyon, Nantes, Nice, Barcelona, Brussels, Warsaw, Amsterdam and Tel-Aviv.
  • Your role is to own support & incident management on the tribe level by supervising and animating the team of support engineers, ensuring the quality and handling incidents according to company procedures.

    Responsibilities :

  • Manage the team of support engineers by animating, developing, motivating and uniting the team around the projects and objectives of the department and management;
  • In collaboration with products escalate operational and functional problems to determine action plans to ensure the continuous improvement of tools and their use;
  • Guarantee the operational excellence of its team, compliance with rules and procedures, backlog management and quality of service to users;
  • Manage incidents according to company procedure & communication around it, ensure follow-up always happens;
  • Participate in ticket processing on perimeter tools;
  • Define team objectives and manage activity monitoring KPIs;
  • Be the main point of contact for all support & incident topics for all stakeholders.
  • Requirements :

  • Excellent oral and written communication, interpersonal skills;
  • Very good level of English, Spanish / French would be a plus;
  • Culture of quality and customer relationship;
  • Thoroughness, autonomy;
  • Customer-oriented / customer relationship sense;
  • Technical background would be a plus.
  • What we offer :

  • The dynamic and creative environment within international teams;
  • The variety of self-education courses on our e-learning platform;
  • The participation in meetups and conferences locally and internationally;
  • Flexible remote policy ( 3 days remotely in average);
  • International team and remote work spirit.
  • Belonging to Veepee,

    is one of the biggest Tech community in Europe with more than 1000 IT collaborators around Europe.From Warsaw to Barcelona , through Lyon , Nantes , Lausanne , Tel Aviv , Brussels , Nice, Amsterdam and Paris , all our projects are developed in a functional environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you want to work with.

    If you love to try things why don’t you jump on this new adventure?Need more info >

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