Job Description :
The Company.Our client is a service provider specialized in Claims Management for the Insurance Industry.The Job.In this position you will manage, design and execute the internal training as well as the on-
boarding of new employees. The objective is to develop an excellent training program for the employees of our client. Your main tasks in this position are : Lead the development, implementation and management of training initiatives Audit the operations and assess the ongoing training requirements and needs of the organization Refine the training strategy and design training programs Identify employee skills development requirements and recommend training to help achieve objectives On the job training and customer service speech Serve as focal point for employee concerns Conflict prevention and management Evaluation of new entries at the end of their trial period with manager Work closely with internal clients regarding on-
going training and coaching opportunities
The Profile.Our client is looking for an organized, dynamic and empathetic person with a high-level of communication skills and who has experience in working in a team as well in managing a high volume of work.
You are already based and settled in Barcelona You have excellent French and Spanish language skills, English is a plus You have min.
3-5 years of experience as a Trainer ideally in Call Centre environment You have strong, professional and effective verbal and written communication skills You are a self-
starter, self-motivated with critical attention to detail and deadlines You have proven project management, organization and business analysis skills in a dynamic business environment You have excellent presentation skills You have the ability to foster a positive and motivating work environment You have the ability to adapt well to change in direction and priority in a fast-
paced and deadline-oriented environment