Junior IT Support Specialist
Rentals United Sp. z o.o.
Madrid, Spain
hace 3 días
source : Just Join IT

Zendesk (nice to have)

Bitbucket (nice to have)

Ticketing tools (nice to have)

Postman (junior)

Tech-docs usage (junior)

Polish (master)

Hi there! We are Rentals United - game-changing software in the short-term rental ecosystem run by people with passion.

We are looking for enthusiastic professionals to be who thrive in a dynamic start-up environment. If you're passionate about technology, come work with us! Join our multicultural and international team to discover how your day-to-day responsibilities can have a real impact on the business.

IT Support Specialist at Rentals United works as a member of the IT & API Support team alongside Developers to contribute to developing the SaaS platform.

As a future team member of the IT Team you will share the following tasks :

  • support our partners and assist users
  • identify and resolve issues in order to avoid future incidents
  • identify and resolve technical issues in a timely manner
  • communicate within the international team and work closely with our business partners
  • Who you are :

  • willing to develop your skills professionally
  • openness to learning new things
  • very good command of English (B2+)
  • able to read and provide technical documentation (tech-docs usage)
  • great communication skills (mainly writing & reading as we support our partners via ticketing tools)
  • ability to explain and communicate highly technical and complex IT issues to non-technical people
  • creativity, assertiveness and attention to detail
  • can-do attitude
  • nice to have : in-depth API knowledge
  • We offer :

  • IT & API Support Team onboarding that will give you a chance to know innovative solutions in the travel industry
  • start-up-like atmosphere (flexibility and great people)
  • possibility to grow within the team to become an expert
  • computer, comfortable office chairs and additional computer monitor to make your work environment the most convenient (both in the office and at home)
  • modern office located near Gdański Metro Station with the possibility to work fully-remotely - you can check out the Warsaw-based office address here
  • understanding approach to your needs
  • possibility of raising qualifications
  • online recruitment and onboarding
  • possibility to join private healthcare package
  • long term cooperation
  • Details :

  • Type of contract : B2B (32,5 - 45 pln / h + VAT) & full-time position ( 160 hrs / month)
  • Remote work : yes
  • Contract duration : permanent
  • Office hours : 7-15 / 10 - 18 / 14 - 22 (there are 3 work shifts to cover for the IT Support team)
  • Benefits : Pluralsight courses, Multisport, health insurance / medical package financial support & more
  • Our recruitment process is fast & smooth - we respect your time as much as our clients!

  • Your application
  • Interview - initial screening ( 30 mins)
  • Online test - SQL & Client Support skills ( 60 mins)
  • Online meeting with HR team & Support Manager ( 30 mins)
  • Offer
  • Online Intro call with your future team
  • Onboarding
  • The recruitment process is in English. Please provide your CV in English when applying for the position.

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