At Factorial we're looking for a Junior Onboarding Specialist for the DACH Market to help us take the company to the next level.
The RoleWe are looking for an onboarding specialist to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.
We are looking for a proactive person, with a desire to help Factorial grow in the DACH Market.What will I be doing? Onboard our new german customers by assisting them through phone, video calls, and mail during their first weeks using Factorial.
Helping with onboarding of other markets if required. Understanding our client's needs and challenges and gathering feedback.
Analyze customer performance, share improvement points and create the best customer journey. Bring a consultative approach to customers to ensure a fully personalized experience.
Requirements Proactivity Fast Learner : you will have to get to know our software fast and be able to onboard our client very fast Good sense of analysis : apart from onboarding clients, you will have to understand the specificities of the markets, the challenges they have Problems solving minded Speak native-level of german Fluent English Meet the CX teamAbout us Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one.
It has closed over 80M in funding with top international venture capital firms Tiger, CRV, Creandum, Point Nine Capital and K Fund.
Take a look and see how we started : The origin Our Mission To help small and medium companies automate HR workflows, centralize people data and make better business decisions.
Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over 700 people in its headquarters in the sunny Barcelona.
BenefitsPerks of being part of our team High growth, multicultural and friendly environment Flexible schedules! Free physiotherapy in the office once a week! Alan private health insurance Healthy life with Gympass Gyms, pools, outdoor classes Save expenses with Cobee Language classes with Yolk Academy & Factorial Language exchange Get the most out of your salary with Payflow Breakfast in the office and organic fruit Syra and Nora Real Food discounts Free caffeine and theine Pet Friendly