We're looking for a friendly and solution-oriented Customer Care Specialist for a digital, multi-platform booking service that allows you to find and book activities, guided tours, tickets to museums and attractions, city passes and much more around the world.
We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.
Candidate will report issues, updates and corrections to different areas in company.
Direct support via email, phone, whatsapp, chat for B2C and B2B clients
Coordinate relationships between providers and customers during pre-sales and post-sales activities
Using different online platforms simultaneously
Coordination of external offices and their tasks
Finding an alternative last minute solutions
Satisfy client's requests, complaints
French language native and fluent in English
Good level of Spanish is a plus
Good manners and rapid communication with customers via telephone or email
Passion for travel
Willingness to learn and be part of a team
Open minded with "plan B" always ready
Ability to work under pressure
Willingness to satisfy client's needs
Structured and detail-oriented
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
We offer :
Full time position 39 hours / week
Schedule rotating : Monday to Sunday from 09 : 00 to 18 : 00 (2 weekends free each month)
Salary : 18.000 € gross / year + up to 2.000 € gross / year
Possibility to grow within the company
Effective Communication Travel Tourism Open Minded A Team Player
From 18,000 to 20,000 € gross / year