After a period of training you will be able to work in Front Office department, Events and Public relations to get a complete overview of the hospitality industry : Commercial Department and eventsOrganization of corporate events management for Meetings or the individual (weddings, celebrations .
Pack office or notions of advertising programs / Action Plans Commercial / Welcome customers at restaurant in lunch time.
Coordination with other departments / Contact Customer / Management of suggestions and complaintsFront Office : Greet and inform customers on living conditions : rates, benefitsMake reservations, record arrivals and departures / Resolution of complaintsMaintain information materials available to customers / Propose and / or sale of tourist servicesReply to mail, fax, phone / Check or have control rooms (minibar drinks consumed in the "Equipment Loan") / Ensure billing of travel, meals / Accept the bills, payments control deferredEstablish rates / Sales tripsGuests Service : Mailing to membersHost of customers in restaurantsTracking and resolution of complaintsCall centersSales tripsWelcome and farewell of customers
You are studying tourism, hospitality or languagesFluent in English and Spanish. You enjoy the customer relationship and you are positive attitude.
Available for a 3 to 6 months internship with internship agreement (Erasmus or University) from July 2019.