Stage : Events and Guests service internship luxury hotel in Lanzarote
Pic Management
Madrid, España
hace 1 día
source : Wizbii

After a period of training you will be able to work in Front Office department, Events and Public relations to get a complete overview of the hospitality industry : Commercial Department and events Organization of corporate events management for Meetings or the individual (weddings, celebrations .

  • Sending quotes, contracts, invoices ... / Reception calls Administrative tasks : billing, archives, internal documentation / Visits with internal clients (companies and individuals) / Marketing and Advertising.
  • Pack office or notions of advertising programs / Action Plans Commercial / Welcome customers at restaurant in lunch time.

    Coordination with other departments / Contact Customer / Management of suggestions and complaints Front Office : Greet and inform customers on living conditions : rates, benefits Make reservations, record arrivals and departures / Resolution of complaints Maintain information materials available to customers / Propose and / or sale of tourist services Reply to mail, fax, phone / Check or have control rooms (minibar drinks consumed in the "Equipment Loan") / Ensure billing of travel, meals / Accept the bills, payments control deferred Establish rates / Sales trips Guests Service : Mailing to members Host of customers in restaurants Tracking and resolution of complaints Call centers Sales trips Welcome and farewell of customers

    Profil

    You are studying tourism, hospitality or languages Fluent in English and Spanish. You enjoy the customer relationship and you are positive attitude.

    Available for a 3 to 6 months internship with internship agreement (Erasmus or University) from July 2019.

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