We are the world s largest language learning community with over 90m users from 190 countries, growing at up to 30,000 new users per day.
We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers.
Our mission is to break down language barriers across the globe
What does a Customer Service Representative do at Busuu
You'll be the first point of contact for our users who have questions, problems, feedback and compliments! Our Customer Support team is the face of Busuu and the main way our customers communicate with us.
Your day will be varied, as you will not only work with the customers, but also participate in initiatives across the company and get involved in cross-functional projects.
Your responsibilities will include a wide range of initiatives, with some of them being :
What we are looking for from a Customer Service Representative at Busuu
Being a part of Busuu - How do things work :
We are acutely aware that we are in unprecedented times and like all companies we need to adapt to this in order to safeguard our Busuu community.
In order to do this we are constantly reviewing the government guidelines and adapting accordingly to accommodate the physical and mental wellbeing of our employees.
In the current global climate, some of our team events are virtual and some of our benefits have been amended.
At Busuu we want to ensure that you have access to some great benefits :
If you would like to be in the office we have put in place lots of important social distancing practices to ensure you are safe to meet with your colleagues in person
What happens next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
The hiring process is the following steps :
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise.
This means each one of us comes to work knowing that we have a voice and a safe, judgment-free zone to speak freely.
If you like the sound of that, join us. We'd love to hear what you have to say.