Investigations Manager
Amazon
Barcelona , B, ES
hace 3 días

DESCRIPTION

Selling Partner Trust, Abuse, Risk and Reviews (STAR) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store.

STAR addresses risk from Selling Partner accounts across three areas : (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they don’t receive an authentic product in the condition they expect.

The Reported Abuse (RA) team, within STAR, focuses on investigating listing and infringement abuse, reported by other Amazon policy teams, brands and selling partners through multiple submission channels..

STAR sits within the CTPS organization. WW Customer Trust & Partner Support (CTPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.

Investigations Manager is in charge of managing multiple entry level managers and their respective teams ( 17 Investigators per team) This would consist of multiple teams of Investigation specialists ( 75-80 headcount) who investigate seller listings on Amazon platforms for reported abuse, and take appropriate actions based on processes, tools and high-judgment decisions.

As a people manager you will provide leadership and administrative support to the team(s) and manage them to focus on the people development , minimize the impact of bad debt by meeting decision quality targets, constantly meet / exceed service levels based on capacity and team delivery, and execute road mapped projects with various stakeholders.

BASIC QUALIFICATIONS

  • Bachelor's degree in Managing Business related fields, or 2 years in equivalent and relevant work experience.
  • Ability to function in an ambiguous, fast paced work environment
  • Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired
  • Has shown consistent performance in leading people.
  • Exceptional operational, managerial, analytical and interpersonal skills
  • Detail-oriented, analytical, and proactive approach to problem identification and solutions.
  • Ability to influence without authority, negotiate, inspire, and motivate others
  • Advanced working knowledge of MS Office (esp. MS Excel, Word).
  • PREFERRED QUALIFICATIONS

  • Experience in support, and / or Risk Management for Selling Partners is preferred, but not required.
  • Extensive relevant industry experience (6-10 years) across Operations, Risk, Fraud investigations etc.
  • Experience as a manager of managers for at least two years.
  • A track record driving change and innovation that benefits customers and selling partners.
  • MBA in relevant field of Operations
  • Exposure to quality tools like Six Sigma, Lean operations
  • We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

    Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.

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