As a Technical Service Advisor for Bose, you'll work directly with clients to resolve their requests, when possible, in a single telephone call, using the appropriate troubleshooting protocols.
You will log and follow-up on orders and requests and deliver high quality customer service on postsales requests on logistics, warranties, refunds, etc.
You're empowered to make the best decision for each situation by thinking creatively, helping customers over the phone and providing an
excellent customer service experience.
Full time position, 39 hours per week
Working schedule : Monday to Friday from 15h to 00h
Training : first 2 weeks + nesting period
Contract : Obra y Servicio
Extensive training on market leading products, personal development programs and mentoring to fully develop skills
Good career prospects in a reputable company which rewards
Experience in production, audiovisual and sound technologies, working with sound cables, wireless networking and wifi technology, or as a DJ, is preferred.
If not, we can teach you!
Interest and aptitude for sound and connectivity technologies
You are native in Spanish and fluent in English
You are a fast learner
You can adapt to unplanned situation in a methodical and organized way
You take ownership
You have great communication skills and are people oriented
Good team player with drive for success
Previous experience in similar position and knowledge of SAP is a plus
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.