Merchant Service and Account Representative with German
Groupon, Inc
hace 6 días

Are you ready to help grow local businesses around the world?

Want to nurture and strengthen partnerships with merchants?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods.

In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

If you want to take more ownership of your career, then you're ready to be part of Groupon.

Groupon’s Merchant Support department is responsible for maintaining relationships with small- and medium-sized local businesses that we partner with.

From preparing new Groupon merchants for their first Groupon feature to helping them manage the day-to-day operations of a Groupon campaign to growing those portfolios, Merchant Support works across the entire lifecycle of Groupon campaigns to make sure our merchants have the best experiences and results possible.

Merchant Support Representatives are at the heart of Groupon's partnership with our local merchants. By troubleshooting merchant issues and liaising with multiple internal teams to improve the merchant experience, Merchant Support Reps work every day to put local business owners first.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following :

You will resolve merchant issues submitted via multiple channels in alignment with current procedures and according to set time standards

You will partner closely with teammates from other departments in order to provide the best merchant and customer service experience possible

You will act as a liaison with Sales, Customer Service, Editorial and Finance to address any cross-departmental issues impacting the merchant

Ensure that information is effectively transferred from business customers to other departments

Prepare and analyze reports

Develop strong and cooperative working relationships with business partners

Achieve designated sales targets and KPIs within specific settlement period

Post offers on the Groupon platform and work to expand our merchant portfolio

We’re excited about you if you have :

Fluent German language required

Good command of English

Computer literacy, MS office, Windows environment

Good knowledge of consumer law and COPC standards will be a strong asset

Strong communication skills

Open-minded, ability to learn fast

  • Evidence of conveying top Merchant / customer experience through written and verbal communication;
  • Ability to work independently with excellent attention to detail;
  • Focused on targets delivery

    Ability to identify both customers and merchants needs

    Ability to adapt to fast changing environment and processes

    Patience and composure, emotional balance

    experience in sales will be an asset

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