Customer Service Agent - UK market
hace 1 día


Are you looking for a job and you speak native or fluent english? We offer you the opportunity to work in a multinational company.

We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.

If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team!

How will be your day by day with us?

The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.

The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation. The main tasks are :

Your Profile

  • Ability to effectively communicate in English is essential and a high level in Spanish is desirable
  • The sensitivity and empathy to deal with customers who may be distressed by their medical problems and / or those of their relatives.
  • Excellent customer service skills.
  • Willingness to take initiative and use judgement to solve problems and case work
  • Excellent organisational and time management skills
  • Ability to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviours
  • Flexibility
  • The ability to get things done / deliver results to agreed customer standards
  • Computer literate. (including using Word and Excel)
  • Excellent keyboard / talking & typing skills
  • Pressure absorption, at times you will be under a great deal of pressure through seasonal workloads. You will need to be able to deal with situations calmly and still focus on delivering great service.
  • Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.
  • About AXA

    AXA Group is the worldleader in insurance and asset management. We protect and advise our clients atevery step in their lives, by offering products and services which satisfytheir needs in the areas of insurance, personal protection, saving and assetmanagement.

    AXA is the leading insurance brand worldwide, with over 100 millionclients. We are transforming from payer to partner for our client, with astrong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    About the Entity

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

    What We Offer

    By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth.

    Additionally, atAXA, we work to make a real difference to people - when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary.

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