What will you do?
Provide technical support for Thermo Fisher Scientific laboratory plastics & equipment’s by answering customer technical inquiries.
Inquiries may be received via telephone, email or web form
Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from customer contacts in Customer Relationship Management system
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Contribute to department meetings.
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Minimal travel may be required for the position
How will you get here?
Minimum Qualifications : BSc. to MSc. in life sciences or chemistry, biochemistry or a similar field
1-5 years laboratory experience
Prior experience in customer service or a customer facing role is a plus
Knowledge, Skills, Abilities
Proven ability to quickly learn large amounts of new, technical information
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
Ability to manage multiple priorities
Must be customer focused and a team player
Must be fluent in both written and spoken English and German
Computer literacy, including spreadsheet, database, word processing and Internet applications
A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line