Job DescriptionAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners.
We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The AHS Ops Manager is accountable for creating a high performance culture that motivates AHS Specialists to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience.
As a front line manager of 5-15 Specialists, the AHS Ops Manager will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals.
The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt.
Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.
Position Description : Account Health Support Ops ManagerLOCATION : Barcelona, SpainThe successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.
Summary of Responsibilities : · Manages performance and behavior of 5-15 Account Health Support Specialists through effective 1 : 1 meetings, coaching, and mentorship.
Basic qualifications · Previous experience in people management · Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
Preferred qualification German or Dutch skills are considered a plus. Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals.
The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.