Trust and Safety Specialist (Late Shift)
Customer Experience - Barcelona Headquarters
hace 2 días

Responsibilities :

  • Investigate potential and confirmed fraud cases and take appropriate actions based on policies and internal workflows
  • Review and analyse online transactions to identify any potential fraudulent activity
  • Stay up to date on fraud trends to ensure recognition of patterns and report them accordingly
  • Analyse existing fraud data to evaluate fraud occurrences and make recommendations to reduce future incidents through improved prevention and detection measures
  • Independently resolve problems that require in depth investigation and / or research
  • Manage fraud detection tools, while creating rules and analysing fraud patterns
  • Identify opportunities to develop internal policies, communications and tools
  • Provide advice and support on fraud and payment-related matters to customers
  • Chargebacks’ management : Review and defend all the customer payment disputes
  • Requirements :

  • Fluent in Spanish and English, another language is a plus
  • Previous experience of payments and / or fraud prevention is a must
  • Excellent problem solving, critical thinking and customer service skills
  • Ability to organise and work independently with rapidly changing priorities in a fast-paced environment
  • Ability to multitask, learn and adapt to new technologies
  • Capacity and initiative to suggest improvements and bring proposals to improve processes and tools
  • Ability to remain calm in time sensitive situations, able to prioritise and respond to user and cross-functional team needs.
  • Flexibility with the schedule, ability to work in different shifts (including weekends)
  • What we offer

  • Competitive salary.
  • Free gym-for-less membership.
  • Fresh fruit and coffee.
  • Cozy offices in a fantastic location of sunny Barcelona with views of all the city and the Mediterranean.
  • We give you the freedom to push the boundaries of your role
  • 23 days of paid holiday and 15 days for remote work
  • Flexible working hours and special attention to work-life balance
  • Join a diverse bunch from over 20 different nationalities, different backgrounds, ages and family statuses in a strongly collaborative environment
  • Language courses (English / Spanish).
  • Applications must be submitted in English!
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