A Garraf mainly based position responsible for member wellbeing. Liaison and focusing on helping to create and maintain the ideal mix of good fit members and guests in the house.
Closely working with the membership team at Little Beach House and Soho House Barcelona as well as in house operational staff.
Control the member behavior, attire and complaints, as well as being a point of contact and face around the house. - Maintain a constant presence in the house, taking time to talk to members and build relationships.
Reach out to new members and introducing yourself as someone they can talk to. Attend committee meetings to become familiar with committee members.
Listen to members observations about the House. Observe the club crowds across different moments during the day, ensure individuals are always a good fit, have the right attire, bring in the right guests and adhere ti standards of behavior / club rules.
Attend events presonally to supervise attendance and engage with members. Submit reports. Requirements : A charismatic, amiable and customer facing individual with extensive hospitality experience.
A relationship builder, able to think laterally, also a passionate team player with excellent drive, excellent presentation and impeccable phone manner, as well as a natural aptitude for customer service.