Customer Service & Collections agent - German speaker
Barcelona, España
hace 3 días

Job description

We at PRONOVIAS GROUP , Global leader in the Bridal industry with headquartes in Barcelona, are currently looking for a talented and outstanding Customer Service & Collections agent -German speaker to join our Customer Management Team.

  • PRONOVIAS GROUP seeks for people who are passionate about Fashion; love to be part of a growing and challenging international environment;
  • inspiring and empowering people and are not afraid to make the difference.

    Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients and building together an exciting place to work.

    Responsibilities :

  • Control, claim and monitoring of the accounts receivable statements, both credit customers and prepaid customers.
  • Review of credit limits according to the company's credit policies and customer history.
  • Coordination and resolution of incidents with the departments involved (Customer Service, logistics, commercial, etc.).
  • Management of the portfolio of retained orders.
  • Accounting of customer payments.
  • Secure and execute billing.
  • Opening and maintenance of customer accounts in the system.
  • Report preparation of the assigned market.
  • Contact with sales representatives.
  • Assistance to annual sales conventions for support.
  • Requirements

  • Previous Experience in recovery and credit control functions.
  • Native German + Good level of English / Spanish
  • Valuable Diploma in Business Administration or Bachelor of Business Administration and Management.
  • Valuable complementary training in Accounting
  • Good knowledge of Microsoft Office (Word, Excel, Powerpoint)
  • Proactive attitude
  • Passion for Fashion
  • Available to start asap
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