We are looking for a drivenOnboarding Specialistto join our Customer success team! We aim to aid our users with friendly and helpful personalized support over the phone and by email, and to gather feedback / reports to drive improvements to our product.
Your mission will be to master our product and transform new users into experts as well, helping them to understand the features, reach their goals and overall delight them with the Lodgify product.
What you will be doing : Onboard new users, helping them to reach their goals with our products, educating them, and following up on their requests / issues Proactively reach customers in need of support Interacting with Lodgify users mostly by phone (around 70%) but also by email Optimize our internal and external documentation Understand customers behaviors Surface ideas and feedback about the user experience Troubleshoot on user requests Identify and initiate changes to help scale our operations Work closely with teams across the organization to improve our products Strategic role working closely with high level management Reporting Requirements : Availability : 3 days a week late shift 1-
10 pm and 2 days a week 9-6 pm (or 8-5pm) shift to support our customers in different time-zones Speaks fluently English, Spanish & one of the following languages : Italian, french or German Have strong analytical, organizational, written, and verbal communication skills Has a positive and optimistic personality -
no problem is too big Feel comfortable with technical concepts, have great analytical skills, and can explain how Lodgify works to a range of audiences Will empathize with users and quickly grasp the issues they’re facing Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion Has experience interacting with customers over the phone Takes ownership Prior experience in a SaaS environment, onboarding, support specialist, support role, coaching or training is a plus Benefits : -
Indefinite contract Meal vouchers Private Health Insurance 25 days of vacations Free Spanish classes Be part of an international team of over 23 different nationalities Team events Opportunities to learn & grow Nice office space with playroom in central location Fresh fruits, coffee and beverages and other breakfast food -
We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.
All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered. -