At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation.
This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations.
The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services teams.
What You’ll Do
Utilizing Commercial Life Sciences experience and Veeva product knowledge the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter;
including staffing, timeframes, and associated costs.
Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
Develop and deliver Proposals and Statements of Work for Commercial Product implementations and consulting services
Set client and internal stakeholder expectations correctly with a focus on long-term success.
Provide awareness and alignment with partner ecosystem
Position support, training and other solutions that may be needed for a successful customer experience
Travel estimate : Less than 25%
Strong written and verbal communication skills, executive level presence and experience in facilitation
Ability to engage audiences of varying perception levels both remotely and in-person
Collaborative and consultative work style
5+ years’ experience delivering consulting services, including involvement in selling services
Commercial Life Science experience
Proven success in selling services
Ability to travel (Less than 25%)
Nice to Have
Direct Life Sciences Content Management Solution experience, preferably within the Sales and Marketing space
Experience with Cloud-based solution deployment
Background includes exposure to compliance and validation standards in the Life Sciences industry