Would you like to be part of a true American success story and work with two of the world’s most legendary denim brands that are constantly innovating and transforming the market?
Are you passionate about delivering an outstanding customer experience?
If so, this opportunity is for you!
Lee & Wrangler are two of the Big Three legendary denim brands and are both well-known for their high-quality, cutting-edge and durable designs.
From workwear to cowboy jeans to stylish every-day denim wear, both brands are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.
We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.
What will you be doing?
Resolving customer queries quickly, effectively and efficiently via telephone and email
Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience
Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately
Wowing our customers with amazing brand knowledge and championing the brand at all times
Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved
Delivering a high-quality service, personalising communications to fit the customer’s individual style, brand values and the required brand tone of voice What are we looking for?
A fluent level of Dutch with exceptional grammar and spelling skills (knowledge of other languages is a plus)
Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
Confidence and an enthusiastic telephone manner
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
A strong team-work ethic and a can do attitude What do we offer?
Starting date : October 2021
Full-time contract (39 hours / week)
Schedule : Monday Friday from 9am to 6pm
Salary : 17.000€ gross per year
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
A modern, international & friendly working environment one of the best in the city!
Work hard and have fun! We offer a variety of social events throughout the year
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!
Location : Barcelona, Spain About Us
CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
We are looking forward to your application!