Customer Success coordinator Intern DACH
EcoVadis
Barcelona, Catalunya, Spain
hace 6 días

Job Description

We are offering a 6 months internship, renewable and that can lead to a permanent contract !

Your primary responsibility is to support the fast-growing Customer Success (CS) team, in particular the Onboarding function, by reliably maintaining and improving business reports and processes.

The internship will provide you with a broad and deep understanding of Customer Success Management responsibilities in developing successful client programs and partnerships.

Your tasks will include (but will not be limited to) :

Supporting Onboarding team members on data analysis, client reports and presentation preparation

Participation in some client calls or client facing communications

Other operational ad’hoc support to the Onboarding team

Maintenance of CSM business unit reporting tools, dashboards and reports (via EcoForce, ClicData, Excel, )

Align with stakeholders to ensure tools support operational requirements

Create models to answer current business questions; validate and understand the conclusions

Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

Contribute to internal projects of formalization and standardization of Onboarding processes with a positive impact on team efficiency and quality

Qualifications

A demonstrated commitment to CSR and sustainability fields

Strong skills in Google Suite and MS Office, especially exceptional Excel and Powerpoint skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize / integrate large amounts of information into concise presentation)

Excellent communication skills in German and English (both written and verbal)

Demonstrated ability to pick up new skills proactively. Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment.

Creative problem solver with strong attention to detail

Ability to work well in an international and multicultural environment.

Self-driven, results oriented and team player

Experience with building dashboards and / or with monitoring / reporting

Additional Information

  • Life at the Barcelona Office
  • Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

    We offer competitive salaries and support personal growth from day one.

    This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

    So you can learn new skills and fine-tune old ones!

    We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Gloriès!

    If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace.

    At Ecovadis we embrace teamspirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems ! For that, everyone at EcoVadis can use a community service day.

  • Benefits
  • Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance.

    You will be also entitled to a 100 euros monthly allowance for transportation, meals and nursery with the Cobee card. Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application.

    A new job with purpose awaits you!

  • Ecovadis Careers
  • Don’t fit all the criteria but still think you’d be a good candidate?

    Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.

    We’re interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes.

    We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.

    We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

    Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

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