This is a great opportunity to join a Mobility Tech Startup that is growing very fast in Spain and as Head of Commercial Ops, you’ll drive key decisions and initiatives in collaboration with stakeholders across the company, you’ll oversee commercial & mobility operations and report directly to the Country Manager.
We’re looking for someone who exhibits the intellectual curiosity, rigor and self-awareness needed to take on challenges that span the breadth of the business.
Your mission will be to support the launch of the company in Spain, by setting up and managing the commercial and operations processes to provide customers with the best possible experience.
The company has its own patented technology and operate globally.
Responsibilities and Duties :
You will also manage the customer relationship through call center management. You'll accomplish this by managing the company operations, call center and mechanical staff, while continually building a highly efficient operations team as we grow.
Areas : Fleet management :
Fleet management :
make sure the fleet is intact, active on the street and that the main KPIs are reached.
Manage inventory and ensure repair goals are met.
Call center management
manage the call center team and the systems that allow and facilitate daily and strategic control and management.
Stakeholder Management :
project management and working with multiple company stakeholders for joint objectives
Team Management :
Lead and advise operations and call center partners and internal customers effectively
Data Analytics :
Collect, analyze, and incorporate operational data to monitor performance and identify key opportunities to improve performance.
Problem solving :
operating a technology platform and capital assets in dynamic urban environments. All kinds of obstacles, barriers and problems happen on a daily basis and you must be prepared to solve them as quickly as they happen.
Commercial & Business Growth :
You will work on solutions that scale operations that contribute to the growth of our business. Your processes and projects will directly impact the growth of the market.