Dutch Speaker, Senior Associate
Granada, Andalucía, Spain
hace 6 días
source : Top Language Jobs


Role Profile

Specialist - Operations

Reporting To

Service Manager - Operations


Overall objective of the Role

To contribute and support the team responsible for the execution of payroll activities and / or data management / customer services activities, ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and / or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities :

Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and / or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

Use Payroll expertise to advise upon client queries / issues and ensure a strong understanding of country specific legislation and tasks

Support and knowledge transfer Apprentices and / or Associates on Data Management or Customer Service activities

Ensure Tickets and Calls are responded within SLA timescales and to a high standard

Support System Maintenance Testing

Liaise and transact with Third Parties

SOC Controls completed on time and with the necessary evidences

Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

Maintenance of DWIs to ensure processes are up to date and reflective of the service

All system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate

Highlight to Service Manager any deviations from the standard scope of service

Ability to recognize and deal appropriately with sensitive and confidential information

Time Recording to be completed accurately and on time

Alight Security Standards are adhered and followed

Contribute to team meetings and raise any issues immediately to your Service Manager

Ensure you are up to date with all Alight announcements and communications

Build good relationships with all lines of businesses where appropriate

Update internal stakeholders, when needed, in a timely and accurate way

Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Demonstrate professionalism and act responsibly

NGA Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.

Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity.

Ensure work can be carried out in a repeatable, scalable way


Job Experience

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training


BA / BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

2-3 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.

HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred


Experience working with HR and payroll data

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