German Customer Support Agent
Magic Mondayz Ltd
Barcelona, Catalonia, Spain
hace 18 horas
source : JobsFactor

The main tasks :

Help and communicate with customers via e-mail and live chat

Providing customer support on gaming, financial, technical or any applicable issues related to the Customer Support department

Guide customers through the site and / or mobile phones and assisting them in using the various services and products offered

Work collaboratively with other team members and contribute to a good atmosphere at the office

Actively report internally to the team lead and various partners with information about the status of the various markets and customers

Minimum requirements :

Previous experience in Customer Support and iGaming industry an advantage

Native in German both verbal and written, is mandatory

Excellent written and verbal communication skills

Excellent team player, with initiative to work independently

Can work well under pressure

Flexible when it comes to working hours

Benefits :

Assistance in obtaining NIE and SS number

300€ per year to use for wellness

Daily fresh fruit and coffee service for all employees

In-office yoga classes

Free Spanish classes

Great colleagues and fun company events!

Competitive fixed salary + commissions + bonuses

Working hours :

40 hours per week on a shift basis, including weekends

Rotating shifts from 09 : 00 am 01 : 00 am

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