Nespresso eCommerce eMerchandizing Coordinator
Nespresso
Esplugues Llobregat, B, ES, 08950
hace 5 días

Position Snapshot

The Nespresso story began with a simple but revolutionary idea : enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

To grow E-Commerce team in Barcelona, we are currently looking for a Global eCommerce eMerchandizing Coordinator.

Position Summary

The Global eCommerce Merchandizing Coordinator is responsible to plan and deliver both technical & commercial guidance to drive operations of the eCommerce B2C & B2B channels (Website & Mobile) for a geographical region of Nespresso Markets (AMS, EU, AOA).

A day in the life of...

Coordinate global ecommerce operations (drive sales) :

  • Support global eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
  • Monitor ecommerce performance to ensure optimal market operations & platform management
  • Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
  • Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
  • Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines.
  • Optimize the user experience (drive conversion) :

  • Coordinate with the eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
  • Leveraging eCommerce analytics insights and data, establish optimization guidelines & standards to ensure optimization of conversion goals & objectives
  • Leverage operational and market insights & best practices to influence the optimization of campaign customer journeys and path to purchase
  • Plan & oversee the global implementation of eMerchandising activities in collaboration with Performance & cross-functional teams.
  • Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
  • And :

    Govern the day-to-day operations (drive business continuity) :

  • Account for Nespresso's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
  • Ensure an agile, bug free user experience on all digital boutiques, following International eCommerce & brand guidelines
  • Coordinate User Acceptance Testing with IS / IT stakeholders, ensuring business critical systems and processes remain operational and bug free.
  • Ensure prioritization of platform regression, championing needs of markets where necessary.

  • Support incident management for any major issue (global / local) affecting conversion rate, new member’s activation or availability of the products or the platform
  • What will make you successful

    Relevant degree with strong Web knowledge and experience

    Strong organizational or project management skills in an international commercial environment

    At least 5 years of experience in digital & ecommerce activities, including Content Management Systems, Personalization & Targeting, eMerchandizing, product lifecycle management

    HTML, CSS, Javascript, experience across multiple CMS

    Advanced knowledge of digital media management & optimization

    Deliver web-ready marketing materials based on predefined specifications & creatives

    Accuracy, reliability & vigilant attention to detail

    At ease with IT Technologies & architecture

    Proven track record in delivering end to end user experiences in a digital context

    Able to work under pressure· Accuracy and reliability

    Project oriented and Innovation minded

    English (fluent)

    Understanding of Google Analytics is necessary

    Join us!

  • Join a dynamic team in Barcelona with global scope and mission to provide the best in class digital platforms and capabilities.
  • Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development.
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