The Nespresso story began with a simple but revolutionary idea : enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
To grow E-Commerce team in Barcelona, we are currently looking for a Global eCommerce eMerchandizing Coordinator.
The Global eCommerce Merchandizing Coordinator is responsible to plan and deliver both technical & commercial guidance to drive operations of the eCommerce B2C & B2B channels (Website & Mobile) for a geographical region of Nespresso Markets (AMS, EU, AOA).
A day in the life of...
Coordinate global ecommerce operations (drive sales) :
Support global eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
Monitor ecommerce performance to ensure optimal market operations & platform management
Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines.
Optimize the user experience (drive conversion) :
Coordinate with the eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
Leveraging eCommerce analytics insights and data, establish optimization guidelines & standards to ensure optimization of conversion goals & objectives
Leverage operational and market insights & best practices to influence the optimization of campaign customer journeys and path to purchase
Plan & oversee the global implementation of eMerchandising activities in collaboration with Performance & cross-functional teams.
Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
Govern the day-to-day operations (drive business continuity) :
Account for Nespresso's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
Ensure an agile, bug free user experience on all digital boutiques, following International eCommerce & brand guidelines
Coordinate User Acceptance Testing with IS / IT stakeholders, ensuring business critical systems and processes remain operational and bug free.
Ensure prioritization of platform regression, championing needs of markets where necessary.
Support incident management for any major issue (global / local) affecting conversion rate, new member’s activation or availability of the products or the platform
What will make you successful
Relevant degree with strong Web knowledge and experience
Strong organizational or project management skills in an international commercial environment
At least 5 years of experience in digital & ecommerce activities, including Content Management Systems, Personalization & Targeting, eMerchandizing, product lifecycle management
Advanced knowledge of digital media management & optimization
Deliver web-ready marketing materials based on predefined specifications & creatives
Accuracy, reliability & vigilant attention to detail
At ease with IT Technologies & architecture
Proven track record in delivering end to end user experiences in a digital context
Able to work under pressure· Accuracy and reliability
Project oriented and Innovation minded
Understanding of Google Analytics is necessary
Join a dynamic team in Barcelona with global scope and mission to provide the best in class digital platforms and capabilities.
Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development.