At Holded we are upgrading the way SMBs manage their business since 2016. We are a well-funded startup that has raised nearly $8M from world-class investors like Lakestar (their first investment in Spain after previous investments in Facebook, Spotify & Airbnb) and Nauta Capital (Socialpoint, Privalia).
Our mission is to create a Business Operating System that covers all areas of business. From financial management (such as accounting and invoicing) to HR, CRM and Project & Inventory management, allowing companies to automate more than 50% of their overall administrative tasks and become Business Heroes.
We are building a global company, and we are looking for passionate people who strive to be the best at what they do.
Join us and help us reinvent the concept of ERP!
As an Customer Success Specialist for the Spanish-speaking markets you will be in charge of the user onboarding, retention and support.
You will be in charge to help users with the onboard, and give them support while they learn on how to use the product and solve any accounting related questions that they might have.
You will also help on building Holded Academy, a key tool for the department to automate as much as possible the user support.
With joining us, you will work in one of the most important areas in the company. As a self service product the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.
You have a Bachelor Degree (Business Administration or similar)
You have a proactive attitude
You are a Spanish native speaker
You are a Digital Native
What it's like to work with us :
Flexible working hours
Short work-day on Fridays
Free catered lunch
English / Spanish classes
Continuous Training : annual budget for training for each employee
Fully equipped kitchen with snacks, drinks and fresh fruit.
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on Gym membership
At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams.
Think of them like start-ups within a start-up that learn from each other.