Customer Success Specialist - Español
Barcelona, Spain
hace 1 día

About us

At Holded we are upgrading the way SMBs manage their business since 2016. We are a well-funded startup that has raised nearly $8M from world-class investors like Lakestar (their first investment in Spain after previous investments in Facebook, Spotify & Airbnb) and Nauta Capital (Socialpoint, Privalia).

Our mission is to create a Business Operating System that covers all areas of business. From financial management (such as accounting and invoicing) to HR, CRM and Project & Inventory management, allowing companies to automate more than 50% of their overall administrative tasks and become Business Heroes.

We are building a global company, and we are looking for passionate people who strive to be the best at what they do.

Join us and help us reinvent the concept of ERP!

The Role

As an Customer Success Specialist for the Spanish-speaking markets you will be in charge of the user onboarding, retention and support.

You will be in charge to help users with the onboard, and give them support while they learn on how to use the product and solve any accounting related questions that they might have.

You will also help on building Holded Academy, a key tool for the department to automate as much as possible the user support.

With joining us, you will work in one of the most important areas in the company. As a self service product the CS strategy has a huge impact on how the users onboard the product and bringing more value to our users.

About you

You have a Bachelor Degree (Business Administration or similar)

You have a proactive attitude

You are a Spanish native speaker

You are a Digital Native

Extra awesome

  • You have experience as an Accountant
  • You have a good English level
  • What it's like to work with us :

    Permanent contract

    Flexible working hours

    Short work-day on Fridays

    Free catered lunch

    English / Spanish classes

    Referral program

    Continuous Training : annual budget for training for each employee

    Fully equipped kitchen with snacks, drinks and fresh fruit.

    Top-notch work equipment

    Office in front of the sea with ping pong, pool table, PlayStation

    Interesting projects and a great work environment

    An excellent opportunity to grow with the company

    Discounts on Gym membership

    At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams.

    Think of them like start-ups within a start-up that learn from each other.

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