Harmonic, the worldwide leader in software-based cable access and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally.
We revolutionized cable access networking via the industry’s first virtualized cable access solution, enabling cable operators to more flexiblyand efficiently deploy gigabit internet service to consumers’ homes and mobile devices.
Whether simplifying streaming via innovative SaaS platforms and software-based appliances or powering the delivery of gigabit internet services, we are changing the way media companies and service providers monetize live and on-demand content on every screen.
More information is available atwww.harmonicinc.com.
We are looking for our new Technical Support Engineer !
24 x 7 Technical Assistance Center within the Worldwide Services organization
Location : Alicante, ES
A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within Playout and Transmission, Network, Storage and or Digital Video / Broadcast industries.
Be courteous and professional.
Skills and Experience
As an individual in this position, you must have the ability to communicate effectively, both written and oral with the ability to converse with Customers, Engineering, Management and other Support team members at a technical level.
You must be self motivated and organized with the ability to manage multiple customer cases and respond in a professional, timely manor.
You must be able to prepare detailed technical and operational documentation covering, product issues, customer case information, product stability and serviceability recommendations as well as process and procedural changes.
Your ability to work with customers under a variety of circumstances and pressures, yet understand and meet customer expectations is fundamental.
The candidate must have the following :
A working knowledge and / or experience with some of the following technologies are a major plus :
40 hours per week. May be required to work shifts which include national, regional and local holidays, weekends and nights.
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success.
Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.