The HOG Brand Ambassador is the voice of HOG to H-D customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.
What you will be doingRepresent the H-D Brand and its ValuesAssist & support customers with a bespoke and exceptional serviceAnswer customer telephone, emails and post enquiries and escalate to relevant partiesManage the customer relationship focusing on developing and retaining customers and membersEnsure an optimum customer experience through every customer interactionProcess Payments on behalf of HOG membersDrive revenue opportunities through cross-selling and upselling where relevantCapture H-D customer and member feedback and report back to management for improved customer experienceAccurately maintain and update HOG member records on SalesforceCommunicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction
Technical SkillsAbility to operate a Desktop Computer System and possess a familiarity with Operating SystemsKnowledge and demonstrated ability to use Microsoft Office Applications : Word, Excel, PowerPointAbility to use the Desktop Phone System and relevant contact centre applications as appropriate to perform on the jobKnowledge and capability of Salesforce to create and update member recordsSoft SkillsFluency in the supported language(s) and fluency in EnglishExcellent written and verbal communication skills across languages supportedPositive, enthusiastic, friendly personality, a natural communicatorExperience in working in a sales / marketing environmentRelating authentically to membersStrong listening and influencing skillsAbility to perform under pressure, and think quicklyAbility to handle complaints and difficult customersTeam player - helping the team to achieve objectives, friendly and approachable even when busyAbility to travel abroad when requested
C applies)Working from home anywhere in SpainStart date : ASAPWho we areAt CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languagesWhat we are about We’re People PeopleWe understand what makes people tick.
We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital stat