SDL (LSE : SDL) is the leader in global content management and language solutions. With more than 20 years of experience, SDL helps companies build relevant digital experiences that deliver transformative business results on a global scale.
Seventy-nine of the top 100 global brands trust SDL to simplify the complexity of managing content across multiple brands, websites, languages, and devices.
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The Project Coordinator (PC) is responsible for maintaining and providing our full line of products and services to their named accounts.
This position will be required to have overall knowledge of all assigned accounts and will be responsible for the quality, efficiency, and cost control of these accounts.
The PC will also assist the sales representative by building a relationship with key players within their accounts and all subsidiaries and becoming a trusted advisor on projects and solutions to meet their needs.
The position requires significant time working closely with internal and external technical, management, production and sales staff.
ACCOUNTABILITIES AND RESPONSIBILITIES
Review assigned jobs and assess need for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories
Manage translation teams and linguistic assets to ensure compliance with SDL production workflows and ensure that quality and turnaround standards are met
Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country client reviewers, typesetters, Audiovisual and Technology partners and Customer Service Reps
Keep Salesperson / Customer Service Rep updated at all times
Keep project admin updated at all times and maintain accurate records of all costs
Check project costs for accuracy and match to purchase order
Exercise sound judgment in keeping Production Lead informed of potential difficulties
Inform Production Lead of all issues affecting cost, quality and turnaround
Check accuracy of translation prior to client delivery or typesetting
Bachelors and / or Masters degree in Translation / Interpretation or equivalent experience
Fluency in English plus one, ideally two additional languages to mother tongue standard
Strong IT skills (Word, Excel, PowerPoint, Acrobat) and basic knowledge of programming languages (html, xml)
Familiarity with desktop publishing software (Indesign)
Linguistic skills including creating glossaries, assessing quality and completeness of translations
Advanced translation memory and CAT tool experience
Good understanding of Machine translation, the challenges and how it fits in the translation industry
Advanced Quality assurance tool experience including QA Distiller and Xbench
Ideally three years’ previous project management experience in translation services
Ability to prioritise workload while handling multiple projects simultaneously in a fast-paced and time-sensitive environment
Excellent communication skills and the ability to accurately convey detailed instructions to multilingual vendors
Attention to detail
Excellent customer service as this role requires regular communication with clients and vendors
Excellent organizational skills
Excellent interpersonal and communication skills
Flexible team player
Ability to work well and deliver under pressure
Flexible and motivated to deliver work to the highest standard
Ability to motivate and encourage individuals to ensure high-performance
Ability to listen