Air Freight Forwarding Operations and Customer Service Executive
World Courier Inc
Madrid, Madrid, Spain
hace 4 días

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.

What you will be doing Job Summary

  • Responsible for a smooth execution of each shipment from the collection until its delivery
  • All tasks are completed in a correct, timely and cost efficient manner
  • Shipments are sent by the most secure, rapid and efficient way
  • All relevant customs regulations and country guidelines are adhered to for all imports and exports of individual service shipments
  • Ensuring shipments run as smooth as possible through detailed pre-planning
  • Principal Duties & Responsibilities

  • Monitor and track inbound and outbound shipments, reacting to any deviation from the plan
  • Schedule pick-ups and deliveries and assign drivers
  • Follow up of clearance progress and POD details
  • Action notes in internal systems send those who correspond to Customer Service
  • Communicate any temperature results as soon as possible after delivery, checking and noting any deviations
  • Prepare the packaging and all materials needed for the shipments.
  • Weigh and measure the shipments, change in internal systems and inform Customer Service of any discrepancy
  • Advise clear pick up / special delivery / temperature control handling instructions to national agents on how a shipment should be managed
  • Prepare paperwork for export / import and follow export / import clearance process.
  • Work with regulations (ADR / DGR / IATA) as well as local laws and guidelines
  • What your background should look like (minimum qualifications) Candidate Requirements Essential Criteria Knowledge & Skills

  • English and Spanish language to a high level, verbal and written
  • Knowledge of the logistics industry
  • Minimum of one year work experience, preferably within International Customer Service / Operation
  • Knowledge in Word, Excel, Outlook
  • Personal Attributes and Disposition

  • Ability to form part of a team and independently
  • Work weekends and bank holidays
  • Strong team player able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all times
  • Able to follow procedures and instructions
  • Able to provide relevant information on request
  • Good communication skills, both verbally and written
  • Self motivated and uses own initiative
  • Remains calm under pressure
  • Flexible attitude for working shifts and last minute coverage
  • High attention to detail
  • Able to prioritise workload, which may change throughout the day
  • Friendly, polite, dependable, reliable and trustworthy
  • What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

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