German B2B Support
Contract Pharmaceuticals Limited
hace 4 días

Job Description

World Top Tech company is looking for German speakers who are passionate about supporting their clients. In this role you will be responsible for providing timely and accurate operational support to their clients by phone call, chat and email.

If you are a problem solver and like to be involving in process improvements and love team work environment, this role is for you!Feel free to Contact Miki Soma via e-mail : miki.

soma or chat on +353 (0)1634 2776 Responsibilities include :

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to the clients including the appropriate escalation issues.
  • Builds Platform and business knowledge to better serve the clients.
  • Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Investigations, or Payments teams as required to resolve clients’ issues and questions.
  • Qualifications

  • Language : Fluency in English & German is essential.
  • Experience within a customer service environment preferred.
  • Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required.
  • Business acumen in areas of e-commerce and retail.
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrates effective communication, composure, and professional attitude.
  • Preferred Qualifications

  • Exemplary performance record, particularly with regard to quality & productivity
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
  • Conditions

  • 25 paid holiday
  • Permanent Contract Medical and Dental Insurance
  • Retirement Plan Life & Disability Insurance
  • Employee Assistance Program
  • Green Commute Transportation
  • Employee Discount
  • Location : Barcelona
  • Working hours : Mon-Sun 8 : 00am-10 : 00pm (on a 8 hours / day shift rotation basis with two days off per week) You will be required to work two weekends per month.
  • If you are interested, please send in your CV to miki.soma . For further information on this opportunity, please contact Miki Soma on +353 (0)1634 2776.

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