Flemish Native Speaker (Permanent)
IQVIA Holdings Inc.
Madrid, Spain
hace 5 días

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.

Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Job Overview

We are recruiting one native Flemish speaker with a good level of French and English to join us at our Madrid Center of Excellence office!

You will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns.

Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this is your position.

Our ideal candidate : Skills & other requirements

  • Flemish Native Speaker with a good level of French.
  • At least with 2 years of call center experience.
  • Amenable in shifting schedules
  • Understands his / her key performance indicators.
  • Understand the relationship of work quality and how it impacts efficiency.
  • Had a good stint in the from previous organizations not a call center hopper.
  • Ability to work with other team members.
  • Someone who understands technical troubleshooting (eg : Active Directory, LAN, Sound Card, Routers, etc.).
  • Someone who has strong logic formulation or thought process.
  • Thinking out loud.
  • High average typing skills 50 words per minute
  • Has good critical thinking .
  • Ability to work with a high level of accuracy and very keen to details.
  • We invite you to join IQVIA™.

  • IQVIA recognized by Great Place to Work as the third best company to work for in Spain (March 2020)
  • FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
  • Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
  • Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
  • IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
  • IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status .

    We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us.

    You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

    Are you interested or do you know the ideal candidate?

  • Employees are expected to have at least 12 months service with the Company prior to applying for any internal vacancies.
  • Before applying you must obtain your Manager’s authorization.
  • If you know the right candidate or for more information on this role please contact to dsierra es.imsehatlh.com
  • At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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