Chapter Lead Customer Journey
ING DIRECT España
España
hace 4 días

Your role and work environment : ING’s ambition is to be the number one digital banking brand in Europe, offering customers everywhere the same empowering, personalized and differentiating experience.

You create opportunities for your chapter employees to reach their full potential and encourage team development. You create a culture in which employees take responsibility, help each other to be successful and remain a step ahead.

You manage the performance review process for your chapter colleagues.Your work part of the time in the CJE field : You have an end-to-end responsibility for the development, management and phasing out of products and services with a view to achieving an optimum customer experience.

You discuss the chapter's resource planning and development needs with the PO / CPO. Encourage knowledge sharing and the application of standards within the field.

Your key responsibilities : As a CL Customer Journey Expert you : Work closely together with colleagues with different expertise in self-steering teams with the aim to create even more added value for our internal and external customers.

Be a regular squad member and continue to apply your specific expertise to your squad’s backlog.Positively contribute to the vision in your area, introduce and nurture innovation within it.

Coach and empower people to take initiative and propose solutions. Make people move forward and develop skills and attitude.

Evaluate our way of working with the aim to continuously improve. We are looking for : A leader of our Orange Code culture displaying the following behaviours : Driven and customer focused, loving to collaborate with different people.

Able to motivate, empower and stimulate people. Analytical minded and solutions oriented. Challenge business and take decisions.

Knowledge of fraud with a strong helicopter view on the tribe activities and able to challenge and motivate.Your responsibilities as a Chapter Lead : To manage, coach, inspire, develop, evaluate and assess employees.

To create the required environment and enable employees to do their jobs well, both now and in the future. To keep expertise related to the work field up to date (both capabilities and competences).

To proposes training / courses, professional literature. To play a role model to generate curiosity of your team towards other domains of expertise.

Together with the Product Owner and Agile Coach, you help others to be more successful by focusing on craftsmanship, improving and sharing the Way of Work, and creating a high performing team.

Proven track record and technical skills : Master or bachelor degree with a minimum of 7 years of experience.Driven and customer focused, loving to collaborate with different people.

Proven planning & organizational skills.Clear communications skills (written and oral).Passionate about innovation and new market trends.

Able to work in an autonomous way and to take initiative.Making things happen thanks to your can do’ attitude.Problem solving mindset.

Excellent oral and written English skills.Ability to work on an international level.Managerial experience within an agile organization, and inspiration to continuing working in this matter.

Strong analytical skills.Strong people management skills.Excellent oral and written English skills.Ability to work on an international level.

Your work environment The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.

You will work in close connection with an international network of colleagues and leaders in the ING countries. What we offer?

A challenging opportunity to participate actively in shaping the bank of tomorrow. Fringe benefits : You will get an attractive social benefits package, which includes : Health Insurance : the Bank will cover the 100% of the premium for yourself and any immediate members of your family (spouse / registered common-law couple and children) you wish to be included.

Life and Accident Insurance.Meal allowance (ticket restaurant card).Pension Plan : the Bank will include you into its Pension Scheme after two years of service within ING Group.

Mortgage : you may benefit from special mortgage conditions for your primary residence.Orange Personal Loan : you may benefit from current conditions for clients -1%.

Bank Collective Labor Agreement Loan : for specific purposes at 0% interest rate.Flexible Compensation Scheme : you will have the opportunity to benefit from the economic and tax advantages of the products offered within the ING Flexible Compensation Scheme (nursery school, training, transportation, vacation days, car leasing).

Wedding gift.Birth gift.In case you have to move from a different country to Spain, we will help you to facilitate the transition from your home country to Spain with the following one-off benefits (Foreign Local).

This position is based on a 40 hour working week. Travel to France, Italy, Czech Republic and the Netherlands should be expected.

Having technical issues?

If you have any technical issues applying through the website, please get in contact with tengotalento ing.com including in the subject Reference : the name of the position that are you applying for .

Tecnología

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