About the role : - Dedication : full time- Location : Sant Cugat del Vallés- Project's length : 12 months estimated, extendableMain responsibilities : - Be responsible for supporting the Personal Systems demo center for demos and presentations and answering technical presales questions- Engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.
In charge of customer service and technical consultation, being responsible for conducting a room tour to explain the models of the available products and perform demonstrations of their use, mainly in English.
Maintenance of the devices in the room, making the necessary arrangements so that they are fully operational for visits.
Present the advantages of HP’s PPS products and solutions.- Provide technical recommendations, direction and guidance on Personal Systems solutions.
Engage in sales opportunities requiring an in-depth or technical understanding of PPS client hardware, software and solutions.
Propose the best, most competitive configurations and solutions for our customers- Answering and tracking technical questions from the countries- Deliver trainings to other departments about PPS products and solutions.
Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).- Raise and manage technical escalations on questions and technical issues which cannot be solved within the EMEA Inside Technical Consultant team- Provide proactive technical updates to the sales community that is supported.
Resolve Customer technical issues remotely (Presales issues only)- Maintain positive total customer experience (TCE)- Background & Skills : - Bachelor’s degree or Engineering in Computer, Telecoms, Electronics or related field (or equivalent experience in technical field)- English Full Professional Working Proficiency- Excellent communication skills and customer orientation- Current experience and knowledge of computer technologies, hardware, operating systems - Genuine passion for Technology- Proactive and self-driven- Troubleshooting and problem-solving skills- Planning and organizing skills- Goal oriented- Team playerWhat we offer : - Good working environment - Multicultural and dynamic team - Free language courses with native speaker teachers - Monthly individual one-to-one follow up - Fun & wellbeing activities (teambuildings, paddle tournament) - Intracon benefits (discounts on health insurance, sport centers and more)