Gobernante/a AC Hotel Cuzco
AC Hotels
Madrid, Madrid, Spain
hace 6 días

Posting Date Jun 07, 2022

Job Number 22094464

Job Category Housekeeping & Laundry

Location AC Hotel Cuzco, P' de la Castellana 133, Madrid, Madrid, Spain VIEW ON MAP

Relocation? N

Position Type Management

Located Remotely? N

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful.

Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details.

They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.

We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation / Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained.

Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • no work experience required.

    CORE WORK ACTIVITIES

    Managing Housekeeping Operations and Budgets

  • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to verify adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Verifies employees understand expectations and parameters.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Verifies employee recognition is taking place on all shifts.
  • Participates in an on-going employee recognition program.
  • Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Understands the brand's service culture.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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