Wholesale Customer Service Officer(Maternity Leave)
Madrid, Spain
hace 3 horas

Job description

You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you we are waiting to hear from you .

We are splendid at creating teams and helping them develop in a distinguished way.

We wake up the British spirit with everything we do and we count on you to continue growing and improving .

We create an experience, smile! You have found Hackett.

Your mission

You will be part of our dynamic and dedicated customer service team, servicing our wholesale customers worldwide. You will follow up the whole order to cash process of our Key Account EL CORTE INGLES for our brand HACKETT and support the sales team with sales reports on ECI

What will the role entail?

  • Order entry & follow up
  • Order book management / orders to cash conversion
  • Logistics and Transport follow up
  • Handling customer’s specific requirements
  • Liaise with Sales, Logistics and Finance (AR)
  • Follow-up and analyse sales
  • Produce regular sales reports to support sales decisions
  • Who will you report to?

    Hierarchical : Wholesale Customer Service Manager / TBC

    Functional : Sales Manager for ECI


    Minimum experience in the industry

  • Minimum 6 months of experience in similar position, with Digital Customers and in the Fashion Industry
  • Education level required

  • University degree in Business or similar
  • Required languages

  • English level Medium
  • Technical skills required

  • Advanced MS Excel skills
  • Experience with SAP is a plus
  • What are our expectations on you?

  • You must have the Hackett spirit! Not everyone can be part of our team!
  • Adaptable / Flexible
  • Results driven
  • Team work
  • What we offer in exchange :

  • Offices oposite the Retiro Park, 5 minutes away from Atocha train Station!
  • Internal and external training courses
  • Discount on medical insurance
  • A very healthy canteen with views to the Park!
  • Discount on the brands of the Group
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