Liquibox - European Customer Service Representative
Madrid, Spain, ES
hace 4 días

Searching for a job in a multinational environment? Are you an organized and well-prioritized person? Are you comfortable working with clients?

If you answered yes, we are looking for you. Don't hesitate and apply for this offer.

Liquibox is a global liquid packaging company that is looking for an European Customer Services Representative.

This is a proactive and varied role, to deliver superior customer service to your allocated Liqui-Box customers in the various regions and sectors in which the company operates.

Essential Functions & Responsabilities :

  • To work effectively with a diverse range of customers across various allocated geographical regions, to manage the timely and accurate receipt & processing of orders via air sea and road, with particular emphasis on Spanish and French accounts.
  • To provide customer documentation as required (for example certificates of conformity, batch sheets and sales reports)
  • To communicate internally with production and warehousing departments & externally as required, to resolve any issues, ensuring timely manufacture and delivery of goods in line with customer requirements.
  • To enter customer complaints into Salesforce & arrange any customer returns as required
  • To raise credits and / or manual invoices
  • To ensure customer and order information is accurately maintained within the ERP system
  • To take a proactive approach with customers to ensure orders are received in good time and in line with Regional Managers’ Sales Forecasts.
  • To monitor customer orders against monthly sales expectations to ensure accuracy of reported sales numbers
  • To provide absence cover for other customer services team members, as required
  • Requirements :

  • High Standard of Education strong written and verbal communication skills
  • Demonstrated skills in working with diverse teams
  • Demonstrated capability to resolve client issues
  • Ability to take the initiative and prioritise is a prerequisite
  • Ability to respond quickly and accurately to customers in a busy team environment
  • PC literate, numerate - good Excel skills an advantage
  • Ability to be flexible to meet the changing needs of the business
  • Oracle experience in order management processes a bonus
  • Fluent Spanish, English and French language skills are a requirement, other languages a bonus
  • Experience of working in customer services in a manufacturing environment desired
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