LTC & IAC Officer (French branch)
Barcelone, Espagne
hace 5 días

Company Description

ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996.

Our presence is international, with more than 35 sales offices across Europe.

Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years. We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years.

This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.

In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools. ESL continues to work an independent agency within the KLG group.

Job Description

Experienced, proactive, independent, the LTC and IAC Officer advises and sells language courses abroad to customers, responsible to develop the sales of educational program via written offers, telephone, meetings, fairs, social media etc.

In addition to this he / she will support the Senior Office Manager with translations, proofreading and general support to acknowledge French market trends to promote the department growth.

Achieves sales objectives by :

  • Identifying customer needs through effective questioning and selecting appropriate products
  • Using product knowledge to identify sales opportunities and match right product to clients’ requirements
  • Offering clients, the product corresponding to client’s needs and expectations
  • Preparing personalized quotations by email, mail, over the telephone in face to face meetings and through the various social medias used by ESL
  • Maximizing all sales opportunities through customer interaction
  • Providing clients with assistance on visa requirements, travel arrangements and regulations, insurances obligations etc.
  • Assisting clients throughout all the steps of the sales process until the taking over of the IAC
  • Assures quality of service offered to clients corresponds to ESL quality standards by :

  • Applying ESL’s sales processes
  • Handling daily dispatched workload following ESL deadlines policies
  • Processing clients following ESL deadlines policies
  • Offering clients customized consultancy including all information as per ESL The International policies
  • Providing clients, a professional service that exceeds their expectations
  • Identifying customer needs through effective questioning and selecting appropriate products
  • Following-up clients as per ESL deadlines policies
  • Processing complete booking information to IAC as per ESL internal policies
  • Maintains and expands customer base by building and maintaining rapport with customers and identifying new customer opportunities
  • Maintains professional and technical knowledge by participating in educational opportunities; reading professional publications;
  • establishing and maintaining personal networks

  • Contributes to the implementation of the Marketing actions in the office’s area
  • Assures effective communication with client, partners, other departments and direct manager
  • Adheres to all company policies, procedures and business ethics codes
  • Protects organisation s value by keeping information confidential
  • Special projects as assigned
  • IAC responsabilities :

  • Processing bookings
  • Managing customers’ files
  • Assisting customers before, during and after their stay
  • Invoicing courses, collecting invoices and ensuring receipt of payment
  • Dealing with problems and special requests, if problem cannot be solved alone, referring to the IAC Manager
  • Providing personalised advice to each customer, including detailed information regarding every step of the language course
  • Knowing the products and services offered by ESL perfectly
  • Being available for the department, the IAC manager(s) and other employees
  • Assisting the manager in training
  • Assisting the department in reaching its objectives
  • Assisting with any special projects or various administrative tasks as assigned
  • Organising and planning their own work
  • Qualifications

  • Education in the tourism and sales area
  • Proven ability to upselling with outstanding people skills
  • Ability to work in an autonomous and organised manner, with a high sense of responsibility and proactivity
  • Mother tongue in French
  • Very good written and verbal skills in English
  • All other languages are considered a plus
  • Good knowledge in excel
  • Willingness to travel to join any ESL event when requested
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