Customer Support Representative (German)
The Role .
Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in sunny Madrid?
We are looking for an Italian or German speaker who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions.
Based in our Panoramic Madrid Office, this role gives you the perfect opportunity to learn in detail all about our business and develop a strong career path within Morningstar, with opportunities to learn;
provides a great foundation of knowledge.
The Company .
This role will give you valuable exposure to our flagship products, a financial tool used globally by some of the world’s largest investment managers.
Everyday is different in the life of a CSR, and you will be handling a wide variety of queries ranging from intricate functionality questions to financial data interpretation.
Are you able to multi-task and maintain composure under pressure? Then you could be just what we are looking for.
Provide best-in-class service to all incoming client queries related to Morningstar products and services
Understand and advocate for the customers’ needs in order to deliver the right solution every time
Become a product specialist and provide expertise on our methodologies, functionalities and product features
Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
Create an environment built around trust, open communication, creativity and collaboration
1-2 years of proven experience in client support / service
Fluency in German is preferred and English
A proven track record of managing clients with contractual timelines and scope
Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
Understanding of networking, internet, communication concepts and complex software systems
Educated to degree level, an advanced degree is a plus
A genuine interest in financial services industry
Why we like working here :
We have an inclusive, entrepreneurial culture where difference is embraced
Casual dress code is the norm, no formal suits for us
We will provide you a comprehensive training program, introducing you to the financial services industry, Morningstar Direct Database, and us as a company
2-days Morningstarters’ event in our London office, welcoming you into our company and informing you of our products and values
Generous annual education allowance to pursue further study and personal development
An inclusive work culture that celebrates diversity
Please send CV in English
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