Customer Support Representative (German Speaking)
Morningstar
Madrid
hace 4 días

Customer Support Representative (German)

The Role .

Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in sunny Madrid?

We are looking for an Italian or German speaker who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions.

  • Based in our Panoramic Madrid Office, this role gives you the perfect opportunity to learn in detail all about our business and develop a strong career path within Morningstar, with opportunities to learn;
  • provides a great foundation of knowledge.

    The Company .

    This role will give you valuable exposure to our flagship products, a financial tool used globally by some of the world’s largest investment managers.

    Everyday is different in the life of a CSR, and you will be handling a wide variety of queries ranging from intricate functionality questions to financial data interpretation.

    Are you able to multi-task and maintain composure under pressure? Then you could be just what we are looking for.

    Responsibilities

  • Provide best-in-class service to all incoming client queries related to Morningstar products and services
  • Understand and advocate for the customers’ needs in order to deliver the right solution every time
  • Become a product specialist and provide expertise on our methodologies, functionalities and product features
  • Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
  • Create an environment built around trust, open communication, creativity and collaboration
  • Requirements

  • 1-2 years of proven experience in client support / service
  • Fluency in German is preferred and English
  • A proven track record of managing clients with contractual timelines and scope
  • Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
  • Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
  • Understanding of networking, internet, communication concepts and complex software systems
  • Educated to degree level, an advanced degree is a plus
  • A genuine interest in financial services industry
  • Why we like working here :

  • We have an inclusive, entrepreneurial culture where difference is embraced
  • Casual dress code is the norm, no formal suits for us
  • We will provide you a comprehensive training program, introducing you to the financial services industry, Morningstar Direct Database, and us as a company
  • 2-days Morningstarters’ event in our London office, welcoming you into our company and informing you of our products and values
  • Generous annual education allowance to pursue further study and personal development
  • An inclusive work culture that celebrates diversity
  • Please send CV in English

    E99 MstarNetworkSL Morningstar Network SL (Madrid) Legal Entity

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