ViaVan Customer Service Agent - Dutch or German Market
CPM International Telebusiness
Barcelona, CAT, ES
hace 1 día
source : Monster
  • Unbelievable customer service is a critical part of the Via brand, and we're looking for the best in the business. As a Customer Service Agent - Dutch or German Language;
  • you'll provide consistently outstanding support to Via customers and driver partners. You will make sure customers have the best possible experience riding with Via Van so that they come back again and again.

  • Responsibilities : Provide an impeccable level of customer service in the form of telephone calls, e-mail and text communication in order to exceed member and driver partner expectations Become an expert on ViaVan - develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner Become an omnichannel customer / driver support specialist and be able to communicate effectively Be proactive about pleasing your customers;
  • obsessed with making sure needs are met Our Ideal Candidate : Passionate about world-class customer experience High level of both written and spoken English plus native level of Dutch or German Available Full-Time (39h / week) A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work Meticulous and vigilant, with a high level of attention to detail A savvy, tactful, and graceful communicator - you intuitively find the right tone in every situation Have previous work experience in a customer-facing business What we offer : Extensive training Available shift patterns : Early (7am-3pm), Late (3pm-11pm) or Night (11pm-7am) Salary : 19500-21000€ gross per year + bonus for working the night shift Excellent and multilingual work environment Brilliant career prospects Convenient office location in Barcelona 24 holidays per year on full-time basis The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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