VAT Support Manager
Barcelona , B, ES
hace 5 días


Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

Over 2 million Selling Partners in 10 countries list their products for sale on the Amazon Marketplace. We obsess over providing world class support to Merchants selling on the Amazon.

EU authorities continue to introduce new legislation that makes it challenging for Selling Partners to comply and do business across Europe.

In the last 24 months, the United Kingdom and Germany introduced legislations that held marketplaces jointly and severally liable for any unpaid VAT by Selling Partners.

This change in EU VAT landscape required Amazon to take the forefront on Selling Partners compliance starting with educating them on VAT compliance requirements in Europe to enabling them pick the right VAT solution and, ultimately, taking action in the case of non-compliance.

The person in this role will lead a team that supports Amazon Selling Partners that sell to EU customers become VAT compliance.

Summary of Responsibilities

  • Coordinate with global teams to communicate and train local teams on product / program launches to drive adoption and feedback.
  • Work closely with internal partner teams to create, refine and localize processes leading to operational efficiency and seller success.
  • Liaise with other departments as well as external parties such as, business teams, Program Managers, Global teams or Service Providers to resolve Seller’s issues and questions.
  • Establish strong relationships and trust by creating effective communications channels, and providing insightful solutions / analysis.

  • Demonstrates effective, clear and professional written and oral communication. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestion
  • Demonstrate ability to manage, encourage and develop team; drive multiple projects - work prioritization, planning and task delegation.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Communicate clearly and professionally with senior leadership in reporting, delivering project updates, and handling escalations

  • 9+ months of experience managing a group of 10 to 25 individuals
  • Bachelor’s degree in Business Administration, Engineering or similar field
  • Proven ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders
  • Fosters a positive team environment and collaboration
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of associates and peers
  • Strong prioritization and time management skills, with a high degree of flexibility
  • Proven ability to embrace constant change with flexibility and good grace.
  • Proven ability to lead / drive complex cross-functional projects.
  • Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels
  • Self-learning, enthusiasm and strong self-motivation
  • MS Office Application, and Internet Explorer / Mozilla Firefox.

  • Business acumen in areas of Global e-commerce and retail
  • Committed Selling Partner advocate, drive process & tool improvements
  • Proved ability / success in program management
  • Data analysis experience(SQL skill)
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