ESSENTIAL JOB RESPONSIBILITIES :
Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction
Respond timely and efficiently to customer enquiries via different communication channels
Process customer orders in compliance with company policies and standard operating procedures
Manage a portfolio of orders for various types of customers (direct and indirect in LATAM countries), ensuring that they get all delivered within the delivery dates requested by the customer
Manage customer returns and credit notes
Support the commercial team by creating quotes and responding to various requests - Participate to sales meetings.
Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
Team with other functions such as Demand Planning, Logistics, Finance, Tech Service, Master Data to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction
TRAINING RESPONSIBILITIES : (REQUIRED)
Complete all assigned training courses in due time
MINIMUM REQUIREMENTS :
Education and Experience (in years) :
High school degree (or equivalent experience) with 1-2 years of relevant work experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
Knowledge and skills :
Strong written and verbal communication skills
Ability to communicate effectively in English. Spanish would be a plus
High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Strong focus on driving customer satisfaction
Good problem solving and analytical skills.
Demonstrating good judgment and initiative
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Able to operate in a fast-paced environment
Should be an outgoing, positive, team player
Strong sense of accountability
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.