Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish but we’re not here for easy.

We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.

We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.

And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

At Palo Alto Networks®, everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish but we’re not here for easy.

We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

In this role, you will provide post-sales technical support to Palo Alto Networks End User Customers via phone, email, and web.

Regularly updating support cases to record the progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required.

You will work to reproduce customer issues and qualify escalations. Some travel may be required to customer sites to assist in fault isolation and root cause analysis.

You will also work with Development, Sales, Q / A, and Marketing to build positive customer experience.

Your Impact

Your Experience

The Team

Our Technical Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products.

Our dedication to our customers doesn’t stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised in fact, you’ll seek them out to ensure our clients are safely supported.

We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.