eCommerce Customer Experience Concierge - French Market
Webhelp Spain
Barcelona, Cataluña, Spain
hace 17 horas
source : Top Language Jobs

The eCommerce Customer Experience Concierge is responsible for supporting internal and external EMEA customers with their online buying experience.

The eCommerce Customer Experience Manager also supports the EMEA Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.

Responsibilities :

  • Single point of contact for internal and external customers for any technical request related to B2B portals.
  • Accountable for B2B portal technical maintenance
  • B2B new user creation and maintenance
  • Act as control tower between internal / external customer and IT functional groups.
  • Supports a variety of systems / tools related the B2B portal
  • Handle internal and external customer chats / phone calls / email with little information up front from the customer
  • Techdirect / SFDC eCommerce Support ticket management
  • EMEA SFDC Queue Management for Config & Pricing activities
  • eOrder Fallout management and troubleshooting
  • Special HyperCare Management as required.
  • Support Regional / Global enhancements projects
  • Participate in testing and capabilities releases
  • Gather and measure customer feedback / experience
  • Create and maintain generic configurations
  • Maintenance and updating generic catalogs
  • Perform proactive quality assurance audits to ensure product availability and webstore functionality
  • Provide Public Sector Webstore training and support to new customer users as required
  • Conditions :

  • 39 hours / week.
  • Shift schedule (rotating) : Monday to Friday 9h - 19h and some Saturdays 9h - 14h
  • Contract : Obra & Servicio.
  • Salary : 20.000,00€ gross / year (base salary) + up to 2.000,00€ gross / year in bonus + ticket restaurant + medical insurance
  • What we offer :

  • Long-term contract.
  • Salary : 21.000 euros gross / year + up to 6.000 euros gross / year in bonus
  • Attractive work environment.
  • Opportunity to be a part of an international and multinational company.
  • Real opportunity to grow within the company.
  • Office location in the center of Barcelona.
  • Requirements :

  • Bachelor degree (B.SC. / B.Com / BCA)
  • Must be proficient in all Microsoft Applications
  • Fluency in Business English and French( native speaker level)
  • Customer focus
  • Excellent writing and verbal communication skills
  • Strong analytical and problem solving skills
  • Attention to detail paired with a good level of strategic thinking
  • Able to work with diverse teams and people
  • Ability to effectively handle multiple tasks in a fast paced environment
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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