The eCommerce Customer Experience Concierge is responsible for supporting internal and external EMEA customers with their online buying experience.
The eCommerce Customer Experience Manager also supports the EMEA Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.
Single point of contact for internal and external customers for any technical request related to B2B portals.
Accountable for B2B portal technical maintenance
B2B new user creation and maintenance
Act as control tower between internal / external customer and IT functional groups.
Supports a variety of systems / tools related the B2B portal
Handle internal and external customer chats / phone calls / email with little information up front from the customer
Techdirect / SFDC eCommerce Support ticket management
EMEA SFDC Queue Management for Config & Pricing activities
eOrder Fallout management and troubleshooting
Special HyperCare Management as required.
Support Regional / Global enhancements projects
Participate in testing and capabilities releases
Gather and measure customer feedback / experience
Create and maintain generic configurations
Maintenance and updating generic catalogs
Perform proactive quality assurance audits to ensure product availability and webstore functionality
Provide Public Sector Webstore training and support to new customer users as required
39 hours / week.
Shift schedule (rotating) : Monday to Friday 9h - 19h and some Saturdays 9h - 14h
Contract : Obra & Servicio.
Salary : 20.000,00€ gross / year (base salary) + up to 2.000,00€ gross / year in bonus + ticket restaurant + medical insurance
What we offer :
Salary : 21.000 euros gross / year + up to 6.000 euros gross / year in bonus
Attractive work environment.
Opportunity to be a part of an international and multinational company.
Real opportunity to grow within the company.
Office location in the center of Barcelona.
Bachelor degree (B.SC. / B.Com / BCA)
Must be proficient in all Microsoft Applications
Fluency in Business English and French( native speaker level)
Excellent writing and verbal communication skills
Strong analytical and problem solving skills
Attention to detail paired with a good level of strategic thinking
Able to work with diverse teams and people
Ability to effectively handle multiple tasks in a fast paced environment
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.